Accident in a shop or supermarket

You have every right to feel shocked and upset after an accident in a supermarket or a shop. Business owners have a duty of care to do all they can to protect you. Following an accident, we provide clear advice about your rights and help to deliver compensation.

Shop and supermarket accident compensation

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    No win, no fee

    It’s no secret that legal costs can be expensive.

    The good news is that our panel of expert solicitors work on a no win, no fee basis. That means if your claim is unsuccessful, you won’t pay a penny to anyone. Instead our solicitors only charge a fee if you are awarded compensation. This is typically around 25% of the compensation sum you receive – and will always be agreed with you upfront.

    Whatever happens, you will never be left out of pocket.

    Clear advice that won't cost you a penny

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    Free initial advice

    With our free initial advice from claim experts, finding out whether you might have a claim is quick, easy and completely free.

    Get started today

    Get started with a quick call to our trusted UK advice team. Or complete the request call back form and let us call you back.

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    Shops and supermarkets should be safe. You don’t deserve to be injured as a customer.

    It can feel extremely unfair when you suffer an accident in a shop or a supermarket. After
    all, as a customer you shouldn’t have to shop in fear of getting hurt. Nor should you have to
    experience the distress of having an accident in front of strangers. That’s why – by law – shops and supermarkets must keep their premises safe for customers as well as their staff, whether you are in store, in the car park or on a petrol station forecourt.

    Unfortunately lots of accidents still happen. From spillages on the floor to loose plastic bags as well as collapsing shelving or falling display items, accidents in shops and supermarkets have a wide variety of causes.

     But what these accidents have in common is that the person who gets injured is very rarely the person at fault. That’s why you shouldn’t hesitate to speak up if you have had an accident in a shop or a supermarket. It helps to put things right. And you could be entitled to compensation.

    We totally understand that seeking proper advice about your accident can feel like a step into the unknown. But we want to reassure you that it’s completely free to talk to our friendly advisers – and there’s no pressure to start a claim if you don’t want to. We are simply here to give you clear guidance on your rights. That way you can make a confident decision about what to do next. We’re here for you – and we’re just a phone call away. Try us.

    Here’s how it works

    1. Get in touch

    Tell us about what happened and one of our friendly UK advisers will let you know how we can help - it’s that easy to get started.

    2. We advise

    We will put you in touch with specialist injury lawyers who are experienced in accident claims like yours - with no obligation.

    3. You relax

    Your claim will be handled by claim specialists who will keep you up to speed every step of the way. No surprises.

    We're not like other companies

    Here's our promise...

    You’ve seen the television adverts. There are several personal injury companies out there. That’s because – unfortunately – a lot of accidents happen that could have been prevented. But with us, you are never just a statistic. No two accidents are quite the same and each person who calls us is treated as an individual – with compassion and respect. Just the way it should be.

    We also understand that seeking compensation can sometimes feel daunting. But if the treatment you have received feels wrong, you deserve clear advice to help put it right. So let us make you a promise: calling us doesn’t mean you have to start a claim. Maybe you have questions about your legal rights. Or perhaps you want to know more about the process of seeking compensation. We are here to give you free advice that will make things clearer. And we will never pressure you to make a claim that you feel unsure of.

    That’s a promise.

    Common question & answers

    It’s natural to be curious about the amount of compensation you may be entitled to. Especially when you are trying to decide whether you should get in touch for advice. The truth is that it’s difficult to put a financial value on a shop or supermarket accident until we know a little more about what happened. Compensation could range from a few hundred pounds to tens of thousands of pounds. Sometimes more.

    Our panel of experienced personal injury solicitors are experts at analysing the details of an accident and calculating the financial impact. It all depends on things such as the severity of your injury, whether you have lost income and if there’s any potential knock-on effect to your future career. We also consider the psychological impact of your accident as well as any costs you have incurred while receiving treatment or making changes to your lifestyle.

    Whatever happens, you can be confident that we will always do everything we can to make sure you receive the compensation that you rightly deserve. The best way to find out how much compensation you may be entitled to is to call our friendly advice team for an initial conversation about your accident. You can do that for free on 0800 0511 511. Or for some guideline figures, try our online claim calculator.

    It’s no secret that legal costs can be expensive. The good news is that our panel of expert solicitors work on a no win, no fee basis. That means if your claim is unsuccessful, you won’t pay a penny to anyone. Instead our solicitors only charge a fee if you are awarded compensation. This is typically around 25% of the total compensation sum you receive – and will always be agreed with you upfront. No surprises, no unexpected costs.

    We totally understand that making a claim for compensation is likely to be a step into the unknown for you. That’s why we have made the process as simple, sympathetic and stress-free as we can. When you call, our advice team will take a few details about what happened to you and talk through your available options. If we think you have a case, we will offer to put you in touch with a solicitor from our panel of experts who is experienced with car accident claims like yours. They will complete a detailed assessment of your case – free of charge – and let you know how they can help you.

    If your case is accepted and you want to go ahead, your solicitor will take care of the legal process from start to finish – keeping you informed throughout every stage. You will never lose control. The duration of the process depends how complicated your case is and how much evidence we can gather with you. Clear-cut cases can be resolved in as little as a few months – and you may be entitled to immediate financial support while you wait for a final settlement. We are here for you.

    You may be wondering where the money for your compensation comes from. With car
    accident claims, it all depends on who was at fault for the accident that you were involved in. That could be the driver of another vehicle, an employer that had not checked that a business vehicle was safe to drive, or even a local council if the road you were driving on was unsafe.

    However it’s important to note that it’s extremely unlikely that your compensation will come from an individual’s personal finances. That’s a big relief for some of our customers. Instead it’s the insurer of the person at fault that covers the bill. Even if the driver responsible for the accident was uninsured, the Motor Insurers’ Bureau will cover your claim if it’s successful.

    What if you were partially at fault for the accident? You may still be able to claim. That’s because with traffic accidents, it’s common for more than one party to have made a mistake. If you would like to know more about where the money for your compensation comes from, please call our friendly UK advisers on 0800 0511 511. We are here to support you.

    It’s best to start your claim as soon as you can.

    Thanks to our experienced advice team, finding out if you are entitled to compensation after a car accident could be as simple as making one short phone call. We understand that seeking compensation may be something you have been putting off while you recover from your accident and come to terms with what happened. But by law you must begin any claim you wish to make within certain timeframes of your car accident taking place. Following a serious accident, we understand that the claims process can be difficult to face.

    But knowing where you stand legally can help to bring you some closure on your accident.

    And it’s always best to get things moving as soon as you can while you can remember as much as possible about what happened. No matter what, we will always do everything we can to make sure your compensation experience is simple, straightforward and compassionate.

    Accident Compensation Helpline has become one of the UK’s leading accident claims experts thanks to our belief in providing clear advice and treating our customers fairly. Over the years we have helped many thousands of people win compensation for a huge range of injury claims – often providing a second opinion when customers have been turned away elsewhere. By providing clear insight we make it easy for our customers to make their decisions with confidence. If you have suffered an injury through no fault of your own, we have the expertise to help you too.

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    Call us now on 0800 0511 511 or request a call back